Pusat Sumber Tan Sri Mubin Sheppard JaPen catalog › Results of search for 'au:"Michelli, Joseph A."'

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	1.	The starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli by Michelli, Joseph A. Material type: Text Publisher: New York : McGraw-Hill , 2007Availability: No items available : Checked out (1). Place hold Add to cart (remove)
	2.	Driven to delight : delivering world-class customer experience the Mercedes-Benz way / Joseph A. Michelli by Michelli, Joseph A [author]. Material type: Text New York : McGraw-Hill Education, 2016Availability: Items available for loan: JaPen Library HQCall number: 658 MIC 2016 (1). Place hold Add to cart (remove)