TY  - BOOK
AU  - Dezenhall, Eric
AU  - Weber, John
TI  - Damage control: the essential lessons of crisis management 
SN  - 9781935212249:
U1  - 658.4 DEZ 2011 
PY  - 2011///
CY  - New York
PB  - Portfolio
KW  - Crisis management
KW  - United States
KW  - Case Studies
KW  - Public relations
KW  - Case studies
N1  - 4582.png; Includes index
ER  -