TY  - BOOK
AU  - Parmenter, David
TI  - Key performance indicators: developing, implementing, and using winning KPIs 
SN  - 9780470545157:
U1  - 658.4013 PAR 2010 
PY  - 2010///
CY  - Hoboken, New Jersey
PB  - John Wiley & Sons, Inc.
KW  - Organizational effectiveness
KW  - Performance standards
KW  - Performance technology
N1  - Includes index
ER  -