Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV
Material type:
TextNew York : Portfolio, 2006Description: xxi, 266p. : ill. ; 22cmContent type: text Media type: unmediated Carrier type: volumeISBN: 1591841097; 9781591841647Subject(s): Consumer satisfaction | Customer relations | Marketing researchDDC classification: 658.8343 DEN 2006
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Monograph/ Book | JaPen Library HQ General Stacks | 658.8343 DEN 2006 (Browse shelf) | Available | JPHQ003113 |
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| 658.812297 PEN 2012 Pengurusan aduan menurut perspektif Islam / | 658.827 AME 2001 America's greatest brands / an insight into 80 of America's strongest brands | 658.827 VAN 2011 Strategi jenama global : membongkar potensi penjenamaan merentasi negara, budaya dan pasaran / | 658.8343 DEN 2006 Satisfaction : how every great company listens to the voice of the customer / | 658.8343009595 MAH 1998 Bijak berbelanja untuk negara,/ | 658.85 BEC 2007 You, Inc. : the art of selling yourself / | 658.85 BIR 1991 The art of selling / |
Includes index
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